Strong IT systems are foundational to the success of your business. When issues occur, minimising the disruption to your operations is crucial. That’s why we’ve ensured that our dedicated service desk team are available directly via telephone, email or our easy-to-use client portal.
90% of incidents are resolved first-time following initial contact and over 90% of our reported issues are resolved within 15 minutes.
Your peace of mind is our priority.
All phone enquiries are answered directly by an IT expert who can help immediately. Say goodbye to frustrating waits and endless phone transfers.
Gain unlimited access to our remote support technicians via the phone, email or our online support portal, all for a cost-efficient, fixed-monthly price.
Enhance your remote IT support experience with our 24/7 proactive monitoring service. We’ll catch issues before they become disruptive, offering you complete peace of mind.
Our remote IT support ensures that your issues are resolved more efficiently. Minimising the delays of travelling to site means more time invested into your technology. Plus, 99% of our support calls are answered within ten seconds.
We offer each client a custom Service Level Agreement (SLA) tailored to their specific needs. We establish our guaranteed response times before we work together, so that you can always hold us accountable.
We provide access to your own client portal where you can monitor the progress of outstanding tickets, raise issues and assess the status of our work. All with complete transparency.
We’re always investing our own IT systems and developing new ways to optimise your technology. Access all the support you need to strengthen your IT infrastructure, remotely.
Recognised by the MSP501 2021 Awards as one of the world’s most reliable Managed Service Providers.
There’s no one-size fits all solution to our technology. We scale to your company’s size and scope, both now and in the future.
With 24/7/365 support available, your business is covered whatever happens – and whenever you need our support.
Whether your users are at home, in the office, or across multiple business sites, our remote support is on-hand to help.
We’re partnered with such IT industry giants as Microsoft, Datto and Yealink – providing services to their own high delivery standards.
We’re able to solve 90% of reported problems remotely – and often within as little as 15 minutes.
"The team’s responsiveness from top to bottom is always at a very high standard. Big thanks for all their support"
"A full, seamless migration from Google Mail to Microsoft 365 creating vastly improved business productivity without large CapEx expenditure Quality Insolvency Services"
We make managing your IT stress-free.
Below are just a few examples of our Managed IT Support excellence, from the clients we work with daily.
Fully Managed IT Support, Hosted Telephony and VoIP
ADT knows the value of a well-managed workspace, so with ambitious new plans for their future business growth, sought the support of a well-managed IT infrastructure with remote access solutions.More Info
Remote IT Support Office 365 Migration from Google Apps and Managed IT Support
Sometimes, growth means major change. Swift’s move to new software, servers and operating systems ushered in a transformative infrastructural refresh for the company.More Info
While our remote IT support solutions will be suitable for most of your business needs, we also offer a comprehensive range of other IT services.
Our onsite packages deliver an additional layer of support for your business. Our expert engineers are available to remediate technical issues at your office. Wherever you’re based, we can help.
Looking for a fully outsourced approach to your company IT? Our Managed IT Support delivers proactive solutions that work to keep your systems in shape – with reactive remote assistance should you ever require it.Managed IT Support
Expand your in-house IT department with a member of our technical specialist team. Whether sourcing an extra set of hands or seeking specialist IT skills, Co-Managed IT Support is the perfect way to expand your IT team’s abilities.Co-Managed IT Support
We may be technical experts, but we’re also driven by outstanding customer service. We pride ourselves on being friendly, approachable and focused on your business needs, not its technical specs.
When you call, we pick up – ready to serve your needs.
Our consistent approach to customer service is the secret to our success – and our client journey is based on 5 simple but crucial steps.
It’s more than our solutions that make us tick, it’s our people and partners too.
All About You
The most important step is ensuring we understand your business technologies, challenges and aspirations.
Armed with your company goals in mind, we perform a full technical audit searching for barriers to security as well as success.
Welcome to Novem. You’ll be introduced to an allocated engineer, dedicated to documenting and supporting your estate’s IT.
Remediate and Review
We remediate issues and review your options for any opportunities we identify.
We design and plan your business of the future.
At Novem, our remote IT support is driven by one simple rule: when you call, we pick up. Get in touch with our experts today to discover how we could revolutionise your IT infrastructure.