Although nearly 90% of IT issues can be resolved remotely, sometimes onsite assistance will provide a faster, more comprehensive remedy. Our technicians can be onsite on an ad-hoc basis, or we can provide regular, scheduled support according to your needs.
Whether you require scheduled, temporary or semi-permanent onsite IT support, Novem have got your technical requirements completely covered.
Sometimes remote support just isn’t sufficient. With our onsite support packages, you will have access to the expertise of specialist technicians, right where you need them most.
Our engineers are available within business hours, on call and out of hours. Our fully flexible onsite services are designed to support your business’ dynamic needs.
Optimise your onsite IT support experience with our 24/7 proactive monitoring service. We’ll catch issues before they become disruptive, offering you complete peace of mind.
Our onsite support allows you to forge a solid and trust-based relationship with our engineers, deepening our understanding of your business’ unique requirements.
We offer our onsite IT support as part of our fixed-monthly price. Say goodbye to additional call out fees – with Novem it’s all included in your IT support package.
We offer clients a custom Service Level Agreement (SLA) tailored to their needs. We establish our guaranteed response times before we work together, so that you can always hold us accountable.
Our onsite engineers can help you achieve technical perfection.
Recognised by the MSP501 2021 Awards as one of the world’s most reliable Managed Service Providers.
There’s no one-size fits all solution to our technology. We scale to your company’s size and scope, both now and in the future.
With 24/7/365 support available, your business is covered whatever happens – and whenever you need our support.
Whether your users are at home, in the office, or across multiple business sites, our remote support is on-hand to help.
We’re partnered with such IT industry giants as Microsoft, Datto and Yealink – providing services to their own high delivery standards.
We’re able to solve 90% of reported problems remotely – and often within as little as 15 minutes.
"The team’s responsiveness from top to bottom is always at a very high standard. Big thanks for all their support"
"Novem were extremely reactive in identifying options available and were able to implement our solution rapidly for what we thought would be a few weeks, has turned in to months and is still working effectively for us.
Here are just a few examples of how our valued clients have benefitted from our Managed Support Services, including our onsite IT support and assistance.
Fail-Proof Disaster Recovery, Mult-Site Server Support
As HCE are a nationwide agency, specialising in enforcement in the civil and commercial environment, they needed comprehensive onsite IT support. To assist, we delivered a 1st and 2nd line IT service desk which benefitted all business IT users.More Info
Fully Managed IT Services and Office 365 Implementation
With a legacy spanning more than 90 years, a full refresh of their company technology proved Illingworth Ingham were more than ready to take their business to 100. Discover how our onsite engineering cover assisted their expansion.More Info
We have created a range of bespoke IT services, designed to solve any IT issue you may have. Whatever your support requirements, Novem has the solution.
Often, there is no need for onsite assistance. We offer our remote IT support over the phone, or by remotely connecting to your computer. We have designed our efficient remote solutions to be convenient for your business.Remote IT Support
Looking for a fully outsourced approach to your company IT? Our Managed IT Support delivers proactive solutions that work to keep your systems in shape – with reactive remote assistance should you ever require it.Managed IT Support
Expand your in-house IT department with a member of our technical team. Whether sourcing an extra set of hands or seeking specialist IT skills, Co-Managed IT Support is the perfect way to expand your IT team’s abilities.Co-Managed IT Support
We may be technical experts, but we’re also driven by outstanding customer service. We pride ourselves on being friendly, approachable and focused on your business needs, not its technical specs.
When you call, we pick up – ready to serve your needs.
Our consistent approach to customer service is the secret to our success – and our client journey is based on 5 simple but crucial steps.
It’s more than our solutions that make us tick, it’s our people and partners too.
All About You
The most important step is ensuring we understand your business technologies, challenges and aspirations.
Armed with your company goals in mind, we perform a full technical audit searching for barriers to security as well as success.
Welcome to Novem. You’ll be introduced to an allocated engineer, dedicated to documenting and supporting your estate’s IT.
Remediate and Review
We remediate issues and review your options for any opportunities we identify.
We design and plan your business of the future.
When you need in-person assistance, our onsite IT support services are the perfect solution. Whenever or wherever you need support, get in touch today to discover how we can revolutionise your technology.