Why Novem IT?
Award-Winning IT Services
Recognised by the MSP501 2021 Awards as one of the world’s most reliable Managed Service Providers.
Scalable Support
There’s no one-size fits all solution to our technology. We scale to your company’s size and scope, both now and in the future.
Round-the-Clock Assistance
With 24/7/365 support available, your business is covered whatever happens – and whenever you need our support.
Available for Anywhere
Whether your users are at home, in the office, or across multiple business sites, our remote support is on-hand to help.
Industry Accredited
We’re partnered with such IT industry giants as Microsoft, Datto and Yealink – providing services to their own high delivery standards.
Rapid Resolution
We’re able to solve 90% of reported problems remotely – and often within as little as 15 minutes.
Onsite IT, Outstanding Outcomes
Here are just a few examples of how our valued clients have benefitted from our Managed Support Services, including our onsite IT support and assistance.
High Court Enforcement Group – Nationwide High Court Enforcement Agency
Fail-Proof Disaster Recovery, Mult-Site Server Support
As HCE are a nationwide agency, specialising in enforcement in the civil and commercial environment, they needed comprehensive onsite IT support. To assist, we delivered a 1st and 2nd line IT service desk which benefitted all business IT users.
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Illingworth Ingham – Timber Products and Services
Fully Managed IT Services and Office 365 Implementation
With a legacy spanning more than 90 years, a full refresh of their company technology proved Illingworth Ingham were more than ready to take their business to 100. Discover how our onsite engineering cover assisted their expansion.
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We may be technical experts, but we’re also driven by outstanding customer service. We pride ourselves on being friendly, approachable and focused on your business needs, not its technical specs.
When you call, we pick up – ready to serve your needs.
Our consistent approach to customer service is the secret to our success – and our client journey is based on 5 simple but crucial steps.
It’s more than our solutions that make us tick, it’s our people and partners too.
All About You
The most important step is ensuring we understand your business technologies, challenges and aspirations.
Auditing
Armed with your company goals in mind, we perform a full technical audit searching for barriers to security as well as success.
Onboarding
Welcome to Novem. You’ll be introduced to an allocated engineer, dedicated to documenting and supporting your estate’s IT.
Remediate and Review
We remediate issues and review your options for any opportunities we identify.
Technology Roadmap
We design and plan your business of the future.