What We Did
After consultation with the client Novem competed:
- A full IT audit developing a consolidated view of all the business IT infrastructure and communication links
- Delivered a 1st and 2nd line It service desk with comprehensive onsite support to all business IT users
- Collaborated closely with the Group IT director in the design and delivery of backend infrastructure improvement
- Leveraged Novem’s CAD engineering expertise to support internal design teams
- Deployed Endpoint management to all IT assets granting monitoring access to internal IT management
- Deployed a fully managed backup solution to all server equipment with automated offsite data centre replication
Results
- A delivered, robust scalable IT platform and Disaster Recovery solution that offers true Business Continuity in the event of hardware failure
- A consolidated and uniform end-user experience across the whole business
- A remote access platform scaled for access by all business operators
- Business piece of mind utilising a fully managed and monitored backup solution running hourly increments with offsite data replication