Pay As You Go IT Support

Additional ad-hoc assistance, as and when you need it

In the unpredictable business world, you never know when the need for additional IT support might arise. That’s why Novem offer Pay As You Go (PAYG) IT Support on an ad-hoc basis. Whether you need extra help with a project, emergency cover or unexpected issue remediation, we can offer one-off assistance for a competitive rate.

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One-off support, one in a million results

Our Pay As You Go IT Support is the ideal solution for businesses who only require occasional assistance, support or advice. Whether you are a small business who doesn’t require a fixed contract, or a large business needing additional expertise, our ad-hoc IT support will provide the technical backing you need.

From break/fix support issues to emergency cover, our specialist technicians have the expertise and experience to remedy any IT issue you may face.



Direct Contact

Contact us directly via phone or email to speak with one of our expert engineers. All phone enquiries are answered directly by an IT specialist who can help immediately. Say goodbye to frustrating waits and endless phone transfers.

Contract Freedom

With our Pay As You Go IT Support, you are freed from the restrictions of a contract. We offer one-off support and incident resolution without any recurring fees.

Speed of Service

Our engineers have years of technical experience, meaning they can offer you the most efficient fix possible. 99% of our support calls are answered within ten seconds, so when you log an issue with us, we can quickly schedule a technician to assist you.

Emergency Cover

Suffering from an IT emergency can negatively affect your operations. Whether you are unable to resolve it in-house, or you need a more efficient fix, Novem can provide an effective resolution, minimising unwanted downtime.


Our ad-hoc IT service means that you only pay for what you need. We offer a competitive hourly or day rate for our bespoke support. If you find that you want to invest in a longer contract, we can negotiate an appropriate, cost-efficient fixed price.

Flexible Assistance

No matter what IT issue you come up against, our Pay As You Go IT Support can help. From cyber-attacks to internet outages and everything in between, we have the experience and expertise necessary to assist you when you need us.


However big or small your technical issue, our Pay As You Go IT Support can help.

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Why Novem IT?

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Award-Winning IT Services

Recognised by the MSP501 2021 Awards as one of the world’s most reliable Managed Service Providers.

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Available for Anywhere

We cover a broad area of Bolton and the surrounding Northwest, with our co-managed IT support ready to help for when you need that on-site assistance.

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Industry Accredited

We’re partnered with such IT industry giants as Microsoft, Datto and Yealink – providing services to their own high delivery standards.

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Rapid Resolution

We’re able to solve 90% of reported problems remotely – and often within as little as 15 minutes.

Want to find out more about Novem’s Pay As You Go IT Support services?

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"The team’s responsiveness from top to bottom is always at a very high standard. Big thanks for all their support"

Domu Brands

"Novem were extremely reactive in terms of identifying options available and were able to implement our solution rapidly for what we thought would be a few weeks, has turned in to months and is still working effectively for us."

SSP Health

"The support we received from Novem during the Covid 19 pandemic was first rate and they were always on hand to assist with any of our needs and offer practical solutions swiftly."


Other IT Support Services

If you want to extend the assistance you receive beyond Pay As You Go IT Support, Novem offer a comprehensive range of support packages and innovative solutions, to suit your every need.

Managed IT Support

Looking for a fully outsourced approach to your company IT? Our Managed IT Support delivers proactive solutions that work to keep your systems in shape – with reactive remote assistance should you ever require it.

Managed IT Support
Co-Managed IT Support

Expand your in-house IT department with a member of our technical specialist team. Whether sourcing an extra set of hands or seeking specialist IT skills, Co-Managed IT Support is the perfect way to expand your IT team’s abilities.

Co-Managed IT Support

Office moves, infrastructural upgrades, and everything in-between. Sometimes, a task is too big for a business to tackle alone. With our consultancy and support, we can help take your high-concept projects over the finish line.

Project Support


We may be technical experts, but we’re also driven by outstanding customer service. We pride ourselves on being friendly, approachable and focused on your business needs, not its technical specs.

When you call, we pick up – ready to serve your needs.

Our consistent approach to customer service is the secret to our success – and our client journey is based on 5 simple but crucial steps.

It’s more than our solutions that make us tick, it’s our people and partners too.

Learn More About Novem


All About You
The most important step is ensuring we understand your business technologies, challenges and aspirations.


Armed with your company goals in mind, we perform a full technical audit searching for barriers to security as well as success.


Welcome to Novem. You’ll be introduced to an allocated engineer, dedicated to documenting and supporting your estate’s IT.


Remediate and Review
We remediate issues and review your options for any opportunities we identify.


Technology Roadmap
We design and plan your business of the future.

Superior support, on your terms

Whether you need additional support, emergency cover or an extra helping hand, our Pay As You Go IT Support is designed to work for you whenever you need it.

Contact us

Manchester Office

Novem Ltd, Alexandra Court, Carrs Road, Cheadle SK8 2JY

0800 046 9957

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