Award-winning, Industry-Accredited IT
Being an expert provider is about more than our technologies – it’s about our dedication to service, our passion for meaningful client relationships, and our insistence on complete customer satisfaction. It’s these factors that see us recognised locally and globally as an MSP to rely on.
Onsite IT, Outstanding Outcomes
Below are just a few examples of our Managed IT Support excellence, from the clients we work with daily.
ADT Workplace, Manchester
Tommy Cocking, Business Owner
I would not hesitate to recommend your services to any business, having an IT requirement.
Unibox, Manchester
Lesley Ward, Operations Manager
They've maintained their excellent service levels and have been the seamless, constant support we needed.
AVDanzer Ltd, UK Wide
Natasha Mcquillan, Depot Manager
Great support from Novem and much appreciated by AVDanzer ltd.
THE NOVEM WAY
We may be technical experts, but we’re also driven by outstanding customer service. We pride ourselves on being friendly, approachable and focused on your business needs, not its technical specs.
When you call, we pick up – ready to serve your needs.
Our consistent approach to customer service is the secret to our success – and our client journey is based on 5 simple but crucial steps.
It’s more than our solutions that make us tick, it’s our people and partners too.
All About You
The most important step is ensuring we understand your business technologies, challenges and aspirations.
Auditing
Armed with your company goals in mind, we perform a full technical audit searching for barriers to security as well as success.
Onboarding
Welcome to Novem. You’ll be introduced to an allocated engineer, dedicated to documenting and supporting your estate’s IT.
Remediate and Review
We remediate issues and review your options for any opportunities we identify.
Technology Roadmap
We design and plan your business of the future.