What We Did
After consultation with the client Novem completed:
- A full IT audit collaborating closely with the Group IT Director in the design and delivery of a new backend infrastructure upgrade
- Installed and configured a fully managed UTM firewall device. With ongoing support, monitoring and maintenance
- Deployed Endpoint management to all IT assets granting monitoring access to internal IT management, configuring automated Microsoft patch management and antivirus update monitoring for all onsite and remote working staff
- Deployed a fully managed backup solution to all server equipment with automated offsite data center replication complete with a full virtual annual recovery and test
- Put forward a flexible fixed hour support contract to cover busy periods, staff holidays and infrastructure projects
Results
- An upgraded, robust scalable server backend and a Disaster Recovery solution that offers true Business Continuity in the event of hardware failure
- Access to a flexible overflow IT service desk, to cover busy periods and holidays
- Secure perimeter firewall protection with intelligent threat management, supported by specialist product consultancy
- 24/7 Monitoring of all business IT assets with automated security patching and anti virus updates including all remote laptop users
- Business piece of mind utilising a fully managed and monitored backup solution running hourly increments with offsite data replication