Managed it services

Managed IT Services – why choose Novem?

With so many IT businesses across the North West, the team at Novem are only too aware that deciding which company to use for your managed IT services, can be a bit of a minefield.  So why should your business select Novem above other IT providers?  Novem is a well-established IT support business with a team of experienced experts who have come together to provide a wide breadth of IT services to a multitude of industries.  Our experience has taught us that every business is different, so we don’t try to offer a ‘one solution fits all’ approach.  We understand that your business is unique and indeed so are we.  Read on to find out more about the steps we take to provide a bespoke solution to your IT managed services requirements.

The key to unique IT support

With over 10 years in business, and with individual experience beyond that, Novem is an established name in the IT support market.  We can support your remote trading locations as well as your primary sites and offices.  Working with well-known and respected IT hardware, software and security providers, we offer an impartial and objective approach to find the best IT solutions to fit your business.  Our managed IT services encompass supporting your team, managing system upgrades and cloud computing.  We don’t like to boast because our focus is on our determination to provide the best support to your business.  However, we do have a consistently high level of customer satisfaction and IT solutions success.  In fact this is proven by our achievement recently at the Manchester Business Awards where we won a Special Commendation in the category of ‘Best IT Support Company’.  You can find out more about that in our blog

Novem provide managed IT services on site or remote

The majority of IT support issues can be resolved remotely or over the phone.  Our reliable team can provide IT monitoring around the clock. Data analysis suggests that 90% of our reported issues are resolved within 15 minutes. Using advanced remote monitoring and management technologies enables our IT team to provide immediate support to resolve any issues quickly with the minimal amount of disruption or downtime.  Our Novem Endpoint Management (NEM) system works alongside industry best practices to provide our clients with the most efficient and cost-effective IT managed services.  Issues can be reported by telephone, email or via our dedicated online client portal and ticketing support system.  Whichever option you prefer, you will have the peace of mind that you will be able to communicate with an IT expert who will probably resolve your issue within 15 minutes.

The majority of our customers agree longer term contracts with agreed Service Level Agreements, but we also offer Pay-As-You-Go IT support remotely or in-house. This can be perfect for a small business where a monthly contract is unnecessary, for larger businesses needing additional support and expertise on an ad hoc basis, for one-off projects requiring additional expertise or for unexpected/emergency issues.

To find out more about how our managed IT services might benefit your business contact us on 0800 046 9957 or if you prefer email us with your requirements on